L2 Application Support Specialist - Enterprise & Vendor Portal Systems

Join Nityo Infotech as an L2 Application Support Specialist and play a pivotal role in maintaining and optimizing our enterprise applications and supplier/vendor portals. This position offers a unique opportunity to work in a dynamic, fast-paced environment where you can leverage your expertise in enterprise systems and vendor portals to ensure seamless operations and enhance user experience.

At Nityo Infotech, we are committed to delivering high-quality solutions to our clients. As an L2 Application Support Specialist, you will be responsible for troubleshooting, resolving issues, and providing technical support for our enterprise applications and vendor portals. You will work closely with our development and IT teams to ensure that our systems are running smoothly and efficiently.

In this role, you will have the opportunity to work with a variety of enterprise systems, including SAP, Oracle, and other vendor portals. You will be responsible for monitoring system performance, identifying and resolving issues, and providing technical support to our end-users. You will also have the opportunity to work on projects that involve system optimization and enhancement.

📋 Tanggung Jawab Pekerjaan

• Provide Level 2 technical support for enterprise applications and vendor portals, including SAP, Oracle, and other vendor-specific systems.
• Troubleshoot and resolve complex technical issues, ensuring minimal downtime and maximum system uptime.
• Monitor system performance and proactively identify potential issues to prevent system failures.
• Collaborate with development and IT teams to implement system updates and enhancements.
• Document technical issues, resolutions, and best practices for future reference.
• Provide technical training and support to end-users, ensuring they can effectively utilize the enterprise applications and vendor portals.
• Stay up-to-date with industry trends and best practices in enterprise systems and vendor portals.
• Participate in on-call rotations to ensure 24/7 coverage for critical systems.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in application support, with a focus on enterprise systems and vendor portals.
• Strong understanding of enterprise systems, including SAP, Oracle, and other vendor-specific systems.
• Proficient in using troubleshooting tools and techniques, including log analysis, debugging, and performance monitoring tools.
• Excellent problem-solving and analytical skills, with the ability to work independently and as part of a team.
• Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical stakeholders.
• Familiarity with ITIL processes and best practices.
• Certifications such as ITIL Foundation, SAP Basis, or Oracle Database Administration are a plus.

🛠️ Keahlian

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